Refund policy
The Body Plug, LLC — Cancellation & Refund Policy
Effective Date: 05/14/2026
At The Body Plug, LLC, we value our customers and make every effort to process orders accurately and promptly. Please carefully review the following policy before completing your purchase.
ORDER CANCELLATIONS
Orders may be canceled only before they have been processed for fulfillment or shipped.
Once an order has been processed, packaged, or shipped, cancellation is no longer guaranteed and the customer may be required to receive the shipment and follow the applicable return process.
Because orders may be processed quickly, contacting us to request a cancellation does not guarantee that the order can be stopped.
If an order has already been shipped, we cannot cancel the shipment through the carrier once it is in transit.
REFUNDS
If an order qualifies for a refund, the merchandise must be returned to The Body Plug, LLC before a refund is issued, unless otherwise required by applicable law.
Customers who request a refund after their order has shipped must contact us for return instructions. The customer is responsible for returning the merchandise in accordance with those instructions.
A customer may not retain the merchandise and simultaneously receive a refund for the same transaction.
Once the returned merchandise is received and inspected, the applicable refund will be processed to the original payment method.
REFUNDS FOR ORDERS THAT HAVE ALREADY SHIPPED
If a customer requests cancellation or a refund after an order has shipped, the customer must allow the shipment to be delivered and follow the return procedure.
Refusing delivery, failing to return the merchandise, or retaining the merchandise does not constitute a completed return.
If tracking confirms that an order was delivered and the merchandise has not been returned, the transaction may be considered fulfilled and no refund will be issued unless otherwise required by applicable law.
CUSTOMER-INITIATED PAYMENT DISPUTES / CHARGEBACKS
Customers are encouraged to contact The Body Plug, LLC directly before initiating a payment dispute so that we have an opportunity to resolve the matter.
If a customer initiates a chargeback or payment dispute while retaining merchandise that has not been returned, The Body Plug, LLC reserves the right to provide the payment processor, bank, or financial institution with all relevant transaction documentation, including:
- Order confirmation
- Payment records
- Customer communications
- Shipping confirmation
- Carrier tracking information
- Delivery confirmation
- Return instructions
- Refund communications
- Any other documentation relevant to the transaction
Submitting a chargeback does not automatically cancel an order or constitute a return of merchandise.
ORDER COMMUNICATION
Customers are responsible for providing accurate shipping and contact information at checkout and for monitoring communications regarding their orders.
Customers should contact us as soon as possible if they need to request a cancellation or have an issue with an order.
IMPORTANT
By placing an order with The Body Plug, LLC, the customer acknowledges that they have reviewed and agreed to the store’s applicable policies at the time of purchase.
This policy does not limit any rights or protections provided to consumers under applicable federal or state law, nor does it override the rules of the applicable payment processor or card network.